Willow Tree Farm Ticket Portal

FAQs / Help

How can I see what dates are available for a party?

To see available dates, please select your preferred party type and click 'boon now'. You will then be able to view the event calendar and available dates for your party.

There are two ways of booking a party - payment in full at time of booking or making a deposit to reserve your chosen date and time with the balance then payable 7 days prior.

Click here to pay in full

Click here to make a deposit

When do I pay the deposit for my party?

You will be required to pay a £50 deposit at the time you make your booking. Or you can pay in full.

When do I need to provide final guest numbers & food requirements for my party?

We ask that all final guest numbers and any food requirements are provided no later than 7 days prior to your event. Click here to complete the guest list.

When do I pay the final balance for my party?

Unless you have already paid in full you will be required to make your balance payment 5 days prior to your event once we have received your final guest list.

For my party can I bring my own decorations?

Yes, you are more than welcome to bring your own party decorations, however, please note you will only have access to the party area/room 15 minutes ahead of your event start time. Please ensure to only use blutack to fix your decorations, we request that sellotape and drawing pins are not used.

Can I bring my own celebration cake to my party?

Of course! All party hosts are welcome to bring their own celebration cake to their party, however we do ask that you bring any candles and matches too.

When can I get access to my party room / celebration area?

Party hosts are able to get access to their party room or celebration area 15 minutes prior to their event start time.

For decorations, cake or any other food, we will be happy to store these for you ahead of your party.

What happens if I need to cancel my party?

Bookings are non-refundable, however in unforeseen or unexpected circumstances, at Willow Tree Farm Management’s discretion, bookings can be transferred to an alternative date with suitable availability, no later than 5 working days prior to the booking date.

How do I amend my guest numbers for my party?

Once your guest list has been submitted, please contact our Parties team who will be able to amend your booking for you.

If you have already paid your final balance, please contact our Parties team who will be able to take payment for your revised guest numbers. We will be able to accommodate revised guest numbers up to 48 hours before your party.

If I'm having a party do I get a party host on the day?

YES, for the first hour of activity there will be a staff member to assist with serving food and helping with any questions during your party, however they will not host your party or lead any of the activities. After the booked activity hour a suggested itinerary for your party will be provided with your booking confirmation.