FAQs / Help
To see available dates, please select your preferred party type and click 'boon now'. You will then be able to view the event calendar and available dates for your party.
There are two ways of booking a party - payment in full at time of booking or making a deposit to reserve your chosen date and time with the balance then payable 7 days prior.
Click here to pay in full
Click here to make a deposit
You will be required to pay a £50 deposit at the time you make your booking. Or you can pay in full.
We ask that all final guest numbers and any food requirements are provided no later than 7 days prior to your event. Click here to complete the guest list.
Unless you have already paid in full you will be required to make your balance payment 5 days prior to your event once we have received your final guest list.
Yes, you are more than welcome to bring your own party decorations, however, please note you will only have access to the party area/room 15 minutes ahead of your event start time. Please ensure to only use blutack to fix your decorations, we request that sellotape and drawing pins are not used.
Of course! All party hosts are welcome to bring their own celebration cake to their party, however we do ask that you bring any candles and matches too.
Party hosts are able to get access to their party room or celebration area 15 minutes prior to their event start time.
For decorations, cake or any other food, we will be happy to store these for you ahead of your party.
Bookings are non-refundable, however in unforeseen or unexpected circumstances, at Willow Tree Farm Management’s discretion, bookings can be transferred to an alternative date with suitable availability, no later than 5 working days prior to the booking date.
Once your guest list has been submitted, please contact our Parties team who will be able to amend your booking for you.
If you have already paid your final balance, please contact our Parties team who will be able to take payment for your revised guest numbers. We will be able to accommodate revised guest numbers up to 48 hours before your party.
YES, for the first hour of activity there will be a staff member to assist with serving food and helping with any questions during your party, however they will not host your party or lead any of the activities. After the booked activity hour a suggested itinerary for your party will be provided with your booking confirmation.